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Welcome to the Ziff Davis Enterprise Web Buyer's Guide, a comprehensive directory of over 30,000 IT products and solutions. The Web Buyer's Guide includes complete product listings, plus reviews, user ratings, research and other key decision-making tools, all designed to help you make smarter technology buying decisions.


Requested Product:

Computer Telephony Integration Option

 from Cisco Systems

Description:
This system enables companies to deploy a complete network-to-desktop CTI strategy, including comprehensive functionality at the agent’s workstation. These contact center systems deliver a rich set of data to business applications, providing enterprise-wide call-event and customer-profile information to a targeted agent’s desktop.

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